Legal
Cancellation, Refund & Return Policy
At Mothers & Minis, we understand that plans can change. We strive to be flexible when possible while also protecting the time, preparation, resources, and care invested in each class, consultation, and support service.
By purchasing a product, class, course, consultation, package, or other service from Mothers & Minis, you agree to the terms of this Cancellation, Refund & Return Policy.
1. Group Classes, Workshops & Multi-Session Courses
Single Classes & Workshops
Cancellations made at least 48 hours before the scheduled class or workshop may be eligible for a reschedule or account credit toward a future eligible service or class, subject to availability.
Cancellations made less than 48 hours before the scheduled class or workshop, as well as no-shows, are non-refundable.
Multi-Session Courses
Enrollment in a multi-session course reserves your place for the duration of the full course.
Once a course has begun, enrollment is non-refundable. If a participant chooses to discontinue participation after the course has started, no refund will be issued for unused or remaining classes.
Missed classes, scheduling conflicts, personal circumstances, or a change of mind do not qualify for a refund.
Mothers & Minis may, at its sole discretion, offer an account credit or another alternative solution in exceptional circumstances. Any such accommodation is voluntary and does not create an obligation to provide the same accommodation in future situations.
Group Attendance & Course Format
Group attendance and group composition may vary from session to session due to illness, scheduling conflicts, cancellations, or other circumstances.
Enrollment in a group class or course does not guarantee a specific number of participants or attendees at each session.
A class or course will not be considered canceled, incomplete, or improperly delivered solely because fewer participants attend a particular session, provided that Mothers & Minis delivers the scheduled service.
Age Ranges & Developmental Appropriateness
Our classes and courses are organized according to advertised age ranges and are designed to provide general developmental education and guidance appropriate for that age group.
Children develop at different rates and may reach developmental milestones at different times. A child's individual developmental progress, or the fact that a child has already achieved certain milestones, does not automatically make the course inappropriate or qualify the participant for a refund.
2. Private Consultations & Individual Services
Private consultations and individualized services require reserved time, professional preparation, and, in some cases, review of client-provided information before the scheduled session.
Appointments may be rescheduled with at least 24 hours' notice, subject to availability.
Requests made with less than 24 hours' notice may be considered a late cancellation and may not be eligible for a refund or reschedule.
A service is considered commenced once Mothers & Minis has begun providing the service or performing individualized work related to the client, including, where applicable:
- Reviewing intake forms, questionnaires, sleep logs, or other client-provided information
- Conducting an assessment or consultation
- Preparing personalized recommendations, materials, or plans
- Delivering a personalized plan or recommendations
- Beginning ongoing support or follow-up communication
Once a service has commenced, fees for services already provided or individualized work already completed are non-refundable.
3. Sleep Support Services & Packages
Sleep support services and packages may involve preparation, individualized assessment, customized recommendations, and ongoing support.
Once any portion of a package or service has commenced or been provided, the package or service is non-refundable, except where otherwise required by applicable law.
If a client chooses not to continue using the remaining portion of a purchased package or support period, this does not create an entitlement to a refund.
Mothers & Minis provides professional guidance and educational support. Individual results may vary, and specific developmental, behavioral, or sleep outcomes cannot be guaranteed.
Dissatisfaction with a particular outcome does not constitute grounds for a refund once services have commenced.
4. Physical Products
Return Eligibility
Physical products may be eligible for return within 14 days of delivery, provided that the item:
- Is unused and in its original condition
- Includes all original components, accessories, and packaging
- Has not been damaged, altered, or used
To request a return, please contact us before sending any item back.
Customers are responsible for return shipping costs unless the product was defective, damaged upon arrival, or an incorrect item was sent.
Original shipping costs are non-refundable unless otherwise required by applicable law.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Digital products, guides, or downloadable materials
- Personalized or custom items
- Gift cards
- Any item marked final sale
- Opened items that cannot be returned for hygiene or safety reasons
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and photos of the item and packaging, and we will work with you to resolve the issue.
Refunds
Once a return is received and inspected, approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear depending on your bank or card provider.
5. Cancellations by Mothers & Minis
If Mothers & Minis needs to cancel a scheduled class, consultation, or service, clients will be offered the option to reschedule or receive a full refund for the canceled service.
If a class or service is postponed or rescheduled, Mothers & Minis may offer the option to transfer the reservation to the new date or receive an account credit, where appropriate.
6. Credits & Exceptional Circumstances
We understand that unexpected situations and emergencies can occur.
Any exception to this policy, including the issuance of an account credit, partial refund, transfer, or other accommodation, is made solely at the discretion of Mothers & Minis.
A voluntary exception or accommodation provided in one situation does not establish a precedent or obligation to provide the same accommodation in future situations.
7. Payment Disputes
If you have concerns regarding a purchase, class, course, product, or service, we encourage you to contact Mothers & Minis directly so that we may have an opportunity to address the issue.
In the event of a payment dispute or chargeback, Mothers & Minis reserves the right to provide relevant documentation to the applicable financial institution or payment processor, including, where applicable, purchase records, booking confirmations, attendance records, communications, service records, proof of delivered products or services, and acceptance of this Cancellation, Refund & Return Policy.
8. Contact
If you need to cancel, reschedule, return a product, or have questions regarding this policy, please contact Mothers & Minis as soon as possible using the contact information provided on our website.